Terms of Service

Last updated: 16 March 2025

These Terms of Service (“Terms”) govern your use of the website https://xarlenoxchelea.world (the “Site”) and any orders you place for products sold by Xarlenoxchelea. Please read them carefully. By using the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site or place orders.

1. Operator and contact

The Site and the products offered are operated by:

Xarlenoxchelea
4 Shepherd Market
London W1J 7QB
United Kingdom

Email: managers@xarlenoxchelea.world
Phone: +44 207 493 2309

2. Products and information

We sell food supplements and related products, including “Naturivitalis”, a herbal complex intended to support heart, blood vessels, digestion, and general vitality. All product descriptions, images, and information on the Site are for general information only. Products are food supplements and are not intended to diagnose, treat, cure, or prevent any disease. Results may vary from person to person. You should not rely solely on the Site for health decisions; consult a healthcare professional where appropriate.

We reserve the right to correct errors in pricing or product information and to limit quantities. We do not guarantee that all products will be available at all times.

3. Orders and contract formation

When you submit an order via the Site, you are making an offer to buy the selected products on these Terms. We are not obliged to accept your order. A contract between you and us is formed only when we send you an order confirmation (e.g. by email). We may refuse or cancel orders in case of error, suspected fraud, or if we are unable to supply the product.

You are responsible for ensuring that the details you provide (name, address, email, phone, etc.) are accurate and complete. We will use these details to process your order and to communicate with you in accordance with our Privacy Policy.

4. Price, payment and delivery

Prices shown on the Site are in British Pounds (GBP) and include VAT where applicable. Delivery costs (if any) will be shown before you confirm your order. We offer free delivery on orders over a certain value as stated on the Site.

Payment is due as indicated during checkout. We accept the payment methods displayed on the Site. You must provide correct payment details. We reserve the right to use third-party payment processors; their terms may also apply.

Delivery times and methods are as stated on the Site or in your order confirmation. We will use reasonable efforts to dispatch and deliver within the stated times, but we are not liable for delays caused by events outside our control (e.g. courier delays, customs). Risk in the products passes to you on delivery. Title passes when we have received full payment.

5. Consumer rights (UK)

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and other applicable law. Nothing in these Terms affects those rights.

• Right to cancel: You have the right to cancel your order within 14 days of receiving the goods, without giving a reason. You must inform us of your decision in a clear statement (e.g. by email or post). If you cancel, we will reimburse you without undue delay and in any event within 14 days of the day we receive the goods back or evidence that you have sent them back. We may deduct from the refund any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. For full details see our Return Policy.
• Conformity and remedies: Goods must conform to the contract. If they do not, you may be entitled to repair, replacement, price reduction, or a refund depending on the circumstances. You must give us a reasonable opportunity to remedy any non-conformity.

6. Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Site. You must not:

• Use the Site in any way that is fraudulent, misleading, or in breach of any applicable law.
• Attempt to gain unauthorised access to the Site, our systems, or other users’ data.
• Transmit viruses, malware, or other harmful code.
• Use automated means (e.g. scrapers, bots) without our prior consent.
• Copy, modify, or distribute content from the Site without our permission, except as permitted by law (e.g. fair dealing).

We may suspend or terminate your access to the Site if we reasonably believe you have breached these Terms.

7. Intellectual property

All content on the Site (text, images, logos, design, layout, and software) is owned by us or our licensors and is protected by copyright, trade mark, and other intellectual property laws. You may view and print pages for personal, non-commercial use only. Any other use requires our prior written consent.

8. Limitation of liability

To the fullest extent permitted by law:

• We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.
• We shall not be liable for any indirect, consequential, or special loss or damage, or for loss of profit, revenue, data, or goodwill.
• Our total liability to you in connection with the Site or any order shall not exceed the amount you paid to us for the relevant products in the 12 months preceding the claim.

The Site is provided “as is”. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses. We are not responsible for the content of third-party sites linked from the Site.

9. Privacy and cookies

Your use of the Site and any data you provide are also governed by our Privacy Policy and Cookie Policy. By using the Site, you consent to the processing described there to the extent applicable.

10. Complaints and dispute resolution

If you have a complaint, please contact us at the address or email above. We will try to resolve it promptly. If you are a consumer in the UK and we cannot resolve the matter, you may have the right to use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or other dispute resolution schemes. Your statutory rights are not affected.

11. General

These Terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, except that we may bring proceedings in your country of residence if you are a consumer.

If any part of these Terms is held to be invalid or unenforceable, the rest shall remain in effect. Our failure to enforce any right does not waive that right. We may assign our rights and obligations under these Terms; you may not assign without our consent.

12. Changes

We may update these Terms from time to time. The “Last updated” date at the top will be revised. Continued use of the Site or placement of orders after changes constitutes acceptance of the revised Terms. We recommend that you review this page periodically.

13. Contact

For questions about these Terms, contact us at:

Xarlenoxchelea
4 Shepherd Market, London W1J 7QB, United Kingdom
Email: managers@xarlenoxchelea.world
Phone: +44 207 493 2309